Last updated: October 2026
Every purchase on Lumipast is covered by a 14-day, no-questions-asked money-back guarantee. If you are not satisfied for any reason, contact us within 14 days of your purchase and we will issue a full refund.
Email hi@lumipast.com with the email address you used at checkout and your order reference (found in your receipt from Paddle). No explanation required — but if you tell us what went wrong, we will fix it.
Even after 14 days, you can request a refund if the restored photo is materially defective — for example, if faces no longer resemble the people in the original photograph. We will either re-process the photo free of charge or refund the credit used.
Refunds are issued by Paddle.com (our Merchant of Record) to the original payment method. Approved refunds typically appear within 3–5 business days, depending on your bank or card provider. Applicable taxes are refunded together with the purchase price.
You can cancel a subscription at any time from your receipt email or by contacting us. Cancellation stops all future charges; your first payment is covered by the 14-day guarantee above.